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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

If you order before 1pm Monday to Friday we’ll dispatch on the same day (excluding Bank Holidays). We use tracked shipping with An Post so you’re in safe hands.

Opt for Local Pickup at checkout and you can collect your order in CityWax Blackrock Mon to Sat. We will text you when your order is ready for collection. Usually within 2 days of your order. If you are visiting the salon in Blackrock for an appointment we can reserve your order for collection at the time of your appointment.

If you need to swap an item

Returns and Exchanges

14 days money back guarantee according to our Terms and Conditions.

No problem, we’re so sorry! Contact us at [email protected] and we’ll fix this right away.

No problem, we’re so sorry! Contact us at [email protected] and we’ll fix this right away.

CityWax, Block A, Heritage Business Park, Blackrock, Co. Cork T12P1HX

Contact us at [email protected] and we’ll reply quickly.

Contact us at [email protected] and we we will try to fix this right away if we have not already shipped the product.

Easy 14 days returns

14 days money back guarantee

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